INTERNAL MANAGEMENT & LEGAL COMPLIANCE

We are committed to sustainable internal management by maintaining a clear, well-documented, and effectively communicated social policy that includes the following principles:

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Business Conduct and Labor Conditions

• We implement an internal company system aligned with the provisions and laws of the Jordanian Ministry of Labor, ensuring it is communicated to all employees.

• Employment contracts are clear and transparent, outlining employees' rights, duties, and obligations, including job descriptions, annual leave, benefits, and wages.

• Employees have the right to terminate their contracts with one month’s notice, without penalties.

• We provide a safe and comfortable working environment by ensuring access to first aid kits and fire extinguishers in the workplace, along with employee training on their proper use.

• A structured system is in place to measure employee satisfaction and allow for anonymous complaint submissions.

• We strictly adhere to national regulations regarding the minimum age for employment and support fair labor practices in accordance with Jordanian labor laws.

• Our employees receive comprehensive health insurance as an additional benefit.

• We are committed to equal opportunity employment, ensuring no discrimination based on gender, race, religion, or any other factor.

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Purchasing

• We prioritize the procurement of sustainable goods and services, including office supplies, catering materials, gifts, and operational necessities.

• We collaborate with suppliers who uphold fair labor practices and positively contribute to local communities.

• Preference is given to local suppliers who adhere to sustainable and ethical production methods.

• We invest in energy-efficient equipment, balancing cost, quality, and environmental impact.

• We avoid products that threaten biodiversity or involve materials sourced from endangered species or environmentally sensitive areas.

• Our suppliers’ sustainability practices are regularly assessed.

• Products and services with strong energy efficiency credentials are prioritized throughout their lifecycle.

• Items carrying recognized eco-labels and sustainability certifications are preferred.

• Frequently used items are purchased in bulk to reduce waste, with reusable alternatives considered whenever possible.

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ENVIRONMENTAL PROTECTION

Energy and Water Management

• We actively work to reduce energy consumption by adopting efficient technologies and practices, ensuring lights, electronics, and equipment are turned off when not in use.

• Company vehicles are regularly maintained to optimize fuel efficiency.

• We encourage sustainable transportation by transitioning to hybrid and electric vehicles.

• Printing is minimized, and digital communication is prioritized to conserve resources.

• Travel routes are carefully planned to reduce fuel consumption and minimize our carbon footprint.

• Employees and tour participants are educated on the importance of energy conservation and how they can contribute.

• Water-saving equipment is installed in toilets to actively reduce water consumption.

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Waste Management

• We comply with national legislation regarding waste disposal.

• Strategies are continually implemented to reduce waste across our operations, including minimizing single-use consumables and choosing sustainable alternatives.

• Packaging waste is reduced by purchasing in bulk.

• Paper-saving techniques, such as double-sided printing, are encouraged.

• Waste is sorted and recycled, including paper, tin, and plastic.

• Brochure waste is minimized by promoting digital brochures.

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MANAGEMENT OF SUPPLY CHAIN

Transportation

• We select environmentally friendly transportation options whenever available and offer biking and walking tours.

• Low-emission vehicles such as electric and hybrid cars are prioritized.

• We work with transportation providers to reduce fuel consumption and carbon emissions while ensuring public safety.

• Collaborations with transportation companies include efforts to reduce plastic use on buses, such as eliminating plastic water bottles.

• First aid kits are provided in all tourist vehicles to ensure client safety.

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Accommodation

• We prioritize accommodations that adhere to sustainable practices and high-quality standards.

• Locally owned and operated accommodations that support community employment are preferred.

• We advocate for improved practices by offering training and raising awareness about responsible tourism.

• Accommodations are encouraged to complete sustainability surveys covering water and energy conservation, waste management, community involvement, and food service sustainability.

• Regular communication is maintained with accommodation partners to stay updated on sustainability developments.

• We ensure that all accommodations uphold child protection policies, including a zero-tolerance stance on child exploitation or child labor.

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Tours and Activities

• We offer excursions that are environmentally and culturally sensitive in every destination.

• Tours and activities are chosen to respect local cultures, wildlife, and the environment.

• Guests receive guidance on appropriate behavior.

• Community-based tourism and locally made souvenirs are actively supported.

• Activities that harm people, animals, plants, or natural resources—or that are socially or culturally unacceptable—are not offered.

• Only skilled and/or certified guides are hired for culturally and ecologically sensitive sites.

• Tours involving captive wildlife are not offered unless they are part of a regulated, sustainable activity compliant with local, national, and international laws.

• We ensure that no wildlife species are harvested, consumed, displayed, sold, or traded through our operations unless permitted by regulated conservation efforts.

• All activities involving wildlife strictly adhere to local and international laws, including CITES (Convention on International Trade in Endangered Species of Wild Fauna and Flora).

• We collaborate only with organizations, suppliers, and communities that prioritize sustainable wildlife conservation efforts.

• All suppliers must adhere to child protection policies, including a zero-tolerance stance on child exploitation or child labor.

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Tour Guides and Local Representatives

• Tour guides receive clear employment terms and conditions upon hiring.

• Fair and safe working conditions are ensured, with a transparent code of conduct in place.

• Guides receive at least a living wage that meets or exceeds legal or industry standards.

• Priority is given to hiring local guides, ensuring fair wages and compliance with legal standards.

• Training is provided to tour guides on sustainability, social norms, and human rights in local communities.

• Tour guides provide detailed feedback after each tour.

• Guides are equipped with information to educate tourists about responsible travel practices.

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DESTINATIONS

• We actively promote lesser-known destinations and nature reserves in Jordan.

• Sustainability is a key factor in selecting new destinations, with an emphasis on offering alternative, non-mainstream locations.

• The purchase of souvenirs containing threatened flora and fauna, illegally obtained historical artifacts, drugs, or other illegal substances is strictly prohibited in accordance with local and international regulations.

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COMMUNICATION WITH TOURISTS & CUSTOMER PROTECTION

• We are committed to safeguarding customer privacy and treating personal information with the utmost respect and security.

• All promotional materials and marketing communications adhere to industry standards and voluntary codes of conduct, ensuring transparency, accuracy, and ethical representation:

  • Accuracy: Descriptions of tours, accommodations, and services are honest and free from exaggeration.

  • Transparency: Pricing, terms, and conditions are clearly communicated to prevent misunderstandings.

  • Ethical Representation: Content is respectful of cultural sensitivities and portrays destinations responsibly.

  • Compliance: Marketing materials align with applicable regulations and standards.

• We promote sustainable alternatives to clients, offering eco-friendly transportation options such as biking and trekking tours.

• Comprehensive information is provided before, during, and after a tourist’s stay in Jordan.

• Emergency contacts and responsible behavior guidelines are supplied.

• Sustainable travel alternatives, including accommodations, excursions, and transportation options, are recommended whenever possible.

• Clear information on sustainability commitments and actions is provided to potential clients.

• Clients receive guidelines for responsible tourism to minimize environmental impact and enhance their experience.

• Visitors are informed about regulations regarding the purchase, sale, and transportation of cultural and wildlife-related artifacts.

• Clients are encouraged to support local restaurants and shops.

• Information on sustainable transport options is provided when feasible.

• Clients are encouraged to donate to local charities and sustainable initiatives.

• Awareness is raised about the risks of commercial, sexual, or other forms of exploitation and harassment, particularly regarding children and adolescents.

• Customer feedback is actively sought to improve services and integrate sustainability into satisfaction evaluations.